Experience

HLP, Inc. is a privately held corporation with offices in Arizona, California, Colorado, Florida, New Mexico, and Illinois. The company has been providing systems analysis and design, project management, custom software development and support, hardware installation, and training programs since 1984. HLP's experience includes law enforcement, animal control agencies, humane societies, SPCA's, health services, manufacturing, financial services, and Internet development. HLP has drawn together a staff with exceptional expertise and unconventional creativity in the computer field as well as in animal services management. The support provided to every client reflects a broad base of experience and dedication to the needs of each.

Integrity

HLP, Inc. is in the business of delivering successful project results with remarkable speed and efficiency. The training and support staff is especially sensitive to the human needs of automation projects. HLP prides itself on the accessibility and promptness of support services. The staff expertise covers all areas of our client's needs from network engineering, to database management, to animal shelter operations. Our clients are a testament to the delivery of quality services. Leadership HLP, Inc. prides itself in providing technology leadership. Using "Object Oriented Programming" architecture, written in a common core of C/C objects, the software produced provides optimum flexibility and performance. The highly experienced development staff has produced software utilizing .NET, DOS, Windows, OS/2, UNIX, and VMS. Current development work is employing C/C , VISUAL BASIC, HTML, and JAVA/JAVA SCRIPT, VS.NET, ASP.NET and ASP. Available network solutions include: MS WINDOWS, (TCP/IP, NETBIOS, NAMED PIPES, etc). SQL requests are received at the Relational Database Server which returns desired records to the Client Workstation. The software developed has been YEAR 2000 COMPLIANT since 1995. All tools and techniques are leading edge technologies to produce state of the art software. Visit our Products & Services page for more information.

Online Help

This support feature is comprehensive, context-sensitive, and hyper-text based. It is as fast and accessible as a key stroke or the click of a mouse. This feature is modifiable for special local needs. Internet Web Site & Online Resources An Internet site is available 24 hours a day and 7 days a week. Registered Users dial in to receive mail, post messages, or upload & download data. User forums can be joined or new topics begun. A local call can be made through an internet provider that will access the downloading of data and a browser.

Remote Assistance

This support is remote connect via the internet. Technical support personnel will instruct you how to easily allow support personnel to connect to your system and create a shared experience. HLP support can control your computer to assist in problem solving. HLP, Inc. support personnel can also allow you view their computer for demonstration and training purposes. This valuable resource is quickly becoming a client favorite! New Versions and Innovative Features Major changes in industry standards and operating systems will require complete new versions of software. Chameleon keeps up with the latest innovations in software design and provides you with the latest software in accordance with your software license.

Improvements

HLP, Inc. encourages suggestions from all our installed sites for improving Chameleon. If the new ideas will improve operations at a number of sites, then the suggestion is put on the list of improvements that are incorporated into Chameleon.

Diagnosis

The wide range of experience at HLP from hardware, to networks, to databases gives our staff an unusual advantage in tracing down the source of a problem. Referrals can be made if problems are not in Chameleon. We are always happy to work with your IT department to take care of our clients.

Corrections

As Chameleon software problems are discovered and reported, they can usually be corrected in the code with a few hours to a few days. This is determined by the urgency of the request to operations.

Chameleon Training Conference

The annual Chameleon Training Conference provides free training and user interaction. User’s attending the HSUS, AHA, and NACA annual conferences are encouraged to meet at the Chameleon booth to meet other users in informal gatherings. Some states have formed their own groups. We look forward to seeing you at our next training conference.